Home / Casestudies / Telecom / Driving Newcomer Conversions Through Cross-Border Targeting

Driving Newcomer Conversions Through Cross-Border Targeting

Brands

Objectives

The campaign was designed with a dual focus: engaging immigrants before arrival and sustaining connections post-arrival in Canada.

  • Target potential immigrants in their home countries.
  • Reach Chinese and South Asian diaspora audiences.
  • Build brand familiarity and drive measurable conversions.

Strategy + Execution

A dual-phase approach was implemented to engage newcomers before departure and after arrival in Canada

  • Pre-arrival: Targeted audiences in home countries using PIN code and geo-fencing digital touchpoints.
  • Post-arrival: Ran multifaceted geo/local campaigns with PIN code targeting to maintain engagement.
  • Key touchpoints: Focused on FSA stores, neighborhood banks, and Walmart locations.

Outcome

Conversion Rate

1 %

Newcomer acquisitions driven through cross-border targeting

Click-Through Rate

2 %

Strong engagement across pre- and post-arrival campaigns

Dual-Phase

Targeting Strategy

Validated effectiveness of pre- and post-arrival engagement